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AI for Customer Support
AI agents, ticket deflection and quality assurance.
Overview
Intercom Fin, Sierra and Ada resolve 30–70% of tickets end-to-end. QA copilots (Level AI, Klaus) score 100% of interactions instead of 2%.
Top use cases
- Ticket deflection
- AI voice agents
- QA scoring
- Knowledge management
- Handoff summaries
Best AI tools for customer support
Frequently asked questions
Will AI replace support agents?
AI is absorbing tier-1 tickets; agents move up to complex issues and QA. Roles shift, headcount targets vary by company.